Support

Lost your license key? Activation not working? Something broken? Here's what you need to know.

Where's my license key?

It's in the email from Polar sent after purchase. Search for "Lost Ritual" or "Polar" — it's there. You can also sign in, find the plugin on the plugins page, and choose "download / manage" — your key and download are there any time.

I've run out of activations.

Each license covers a set number of machines. If you've hit the limit — new computer, reinstall, anything — email us and we'll free up a slot.

The plugin isn't working.

Check that your DAW is scanning the correct plugin folder and that you're running a supported format (AU or VST3). Restart your DAW after installing. If it still won't load, email us with your DAW, OS, and a description of what's happening.

I want a refund.

If it's not working and we can't fix it, we'll refund you. Email us within 14 days of purchase.

Get in touch

Email support@lostritual.club. One person reads it. Response times vary but nothing gets ignored.